Ticket Check® FAQ
Q: Do I have to use the Ticket Check® System?
A: No! Minnesota rules give facility operators a choice of how to respond in “no-conflict” situations. An operator can make a field visit and paint the word “NO” on the ground with their name, abbreviation, or logo in the appropriate color, or; place a clear plastic flag with the words “NO CONFLICT” and company information printed in colored lettering that matches the appropriate color for their facility type, or; respond to the Ticket Check® System. Please see Section 7560.0250 "Locate Standards" for the rules regarding positive response.
Q: If I go out and mark the underground utility that is not in conflict by using either paint or clear flags, do I still need to respond positively in the Ticket Check® System?
A: The rules require a facility operator to only do one of the three listed actions. If you have already responded with field markings, you have complied with the rules and a response to Ticket Check® is not required.
Q: How long are tickets accessible for status information on Ticket Check®?
A: Status information can be added to tickets for up to twenty-four (24) hours after the work-to-begin date on the ticket. This twenty-four hour period does NOT include weekends or holidays. A ticket that has a work-to-begin date of 3pm on Friday would be available until 3pm the following Monday.
Q: How long does Ticket Check® store tickets?
A: Ticket Check® retains tickets and status information for approximately twelve months before it is deleted.
Q: I receive my tickets from the call center via fax (or printer, or email). Do I have to change how I receive my tickets to use Ticket Check®?
A: No. Ticket Check® is a completely separate process that allows facility operators to manage the process of providing status information for their tickets in accordance with MnOps rules. It is not designed to replace the processes that are already in place to deliver tickets to facility operators. Ticket Check® does, however, have several useful features that allow you to search through the tickets it has stored.
Q: Can I stop using my fax (or printer, or email) to receive my tickets and just use Ticket Check®?
A: No. Not all types of tickets run through Ticket Check®.
Q: My company has multiple facility types that we mark out but we only receive a single ticket to cover all of them. How can I provide responses to Ticket Check® in that situation?
A: GSOC can create a separate entry for each facility type for any operator that receives a single ticket for more than one type of facility and wants to provide a status response for each of them. There is a $0.10 per ticket charge to cover the cost of providing the service for each additional entry GSOC provides. Please contact our help desk for more information.
Q: What happens if the Ticket Check® System goes down and I need to positively respond to my tickets before they lock?
A: Ticket Check® has multiple levels of redundancy that significantly reduce the possibility of extended downtimes. In the event of a prolonged system failure, it is possible for GSOC to extend the window of response to allow extra time to respond if needed.
Q: If I have multiple districts, how do I get them consolidated under one, so I only have one login ID and password?
A: There is a link at the Ticket Check® website that will allow you to email a request for this service to the Ticket Check® support site.