Locate Request (normal): The most common type of ticket, use this for standard excavation projects.
Emergency Locate: Emergency locates are used for “a condition that poses a clear and immediate danger of life or health, or a significant loss of property. *GSOC does not determine whether an emergency condition exists. If a ticket is submitted to GSOC as an emergency we have no choice but to process it as such.
Meet Request: Use this ticket type to request the facility operator to physically meet at the excavation site.
Owner Inquiry: Use this request to obtain a list of facility operators in an area when you do not intend to excavate. No ticket is issued.
Non-Excavation Ticket: Use this type of ticket to request facility markings onsite or a map of underground facilities during the design phase.
Engineering/Pre-Con Meet: Use this type of ticket to meet with facility operators during all design and preconstruction phases of a project.
Boundary Survey: If you are a registered land surveyor, use this type of ticket to request facility markings.
To Reprocess Tickets
Correction: Request a correction to an existing ticket if you need to correct minor information such as field contact name or phone number. Corrections cannot be used for changes to the street address for the work site and/or marking instructions. The ticket number will not be changed.
Cancellation: Submit a cancellation request for an existing ticket if you no longer plan on performing the excavation or need the ticket. If you have provided your email address, you will receive a copy of the cancelled ticket. It will have the same ticket number as the original ticket and will be labelled Cancellation.
Update: Submit an update to an existing ticket if you want to..
1. Make changes to an existing ticket that include changes to the street address of the work site and/or marking instructions.
2. Extend the life of the ticket past 14 days. You must notify GSOC 48 hours(not including weekends or holidays) before the expiration date and time on the current ticket. You may request new markings or state that no new markings are needed. This update ticket will be labelled Update.
3. Request to refresh the marks in the field. If the markings are not visible, or you have reason to believe the markings are incorrect, you must notify GSOC at least 48 hours (excluding weekends and holidays) before any type of excavation can begin. This ticket will be labelled update.